RCG Course Parramatta

Liquor & Gaming NSW approved course in Responsible Conduct of Gaming (RCG), delivered at our Parramatta Training Centre. Cost: $145.00 (covers the NSW Comptency Card) Duration: 7 Hours.

Important information Have you completed a RSA or RCG in the last 5 Years under Liquor & Gaming NSW (Click here)

  View Course Availability


It is a NSW Government condition of employment within an establishment that provides Gambling Services in NSW, to have completed a Liquor & Gaming NSW approved RCG Course.

Short Courses Australia is approved by Liquor & Gaming NSW to deliver the RCG Course in NSW. 

A Responsible Gambling Officer (RGO) may also be required to complete an Advanced RCG Course.


The RCG Course provides you with the nationally recognised unit of competence: SITHGAM022 Provide responsible gambling

Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.

Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.

The RCG Course will cover the following range of topics:

  • Counselling Techniques;
  • Procedures in relation to barring of customers;
  • Social Impacts;
  • Problem Gamblers;
  • State & Territory Legislation;
  • Formal Procedures.



On succesful completion of the course students are issued with a statement of attainment in the unit of competence SITHGAM022 Provide Responsible Gambling Services

Certificates are emailed to students however a hard copy is available for additional fee.

Student will also be provided with a Temporary / Interim RCG Certificate issued by Liquor & Gaming NSW. This can be used to commence work and is valid for 90 days. After 90 days, an RCG competency card must be presented to work in any licenced premise.

To obtain the RCG Competency Card, the interim RCG Certificate is to be taken to a Registered Services NSW office to apply.



Participants in RSA Course can select one of two training options:

  1. Select Book Now to attend a face to face session at our training centre at Suite 7/410 Church Street Parramatta NSW 2150, or;
  2. Select Book Now to attend a virtual session from your home via live teleconferencing, with ZOOM (to download zoom to your device click here).


If you have chosen ZOOM we will send you an invitation to your email address provided at enrolment into the L&G NSW Responsible Serving of Alcohol (RSA) course.

We are available prior to your RSA Course session to explain the learning and assessment process, including instructions on how to join the live teleconferencing session either by Phone: 1300 747 430 or via EMAIL.

RCG Course ZOOM participants must have access to audio, video and chat via ZOOM to be able to complete this online session.



The cost of the course is $145.00 per person, including national unit of competence certificate and temporary / interim RCG Certificate. Click Here for Onsite Course delivery at your workplace. 

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16 July 2024
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Our Training Team

Customer Reviews

  • Responsible Service of Gaming training Course (RSG) Parramatta | review from Fernanda De Sousa Almeida Nascimento

    21 May 2024

    -  Fernanda De Sousa Almeida Nascimento

  •  | review from Caroline Thewlis

    07 April 2024

      "Instructor was very helpful and knowledgeable"

    -  Caroline Thewlis

  •  | review from laura nolan

    25 March 2024

      "great instructor and very informative"

    -  laura nolan

  • Responsible Service of Gaming training Course (RSG) Parramatta | review from Mark Piscopo

    21 March 2024

      "The training instructor, Geoff, was extremely helpful and precise in educating in regards to the RCG course. I would recommend the trainer and his course to everyone"

    -  Mark Piscopo

  •  | review from Jeonghun Hong

    20 March 2024

      "Good experience! Ez understanding!! Thank you Jeff!!"

    -  Jeonghun Hong

  •  | review from Maria Belen Galeano

    15 March 2024

      "(Translated by Google) Simple and clear (Original) Sencillo y claro"

    -  Maria Belen Galeano

  • Responsible Service of Gaming training Course (RSG) Parramatta | review from Jadajibba

    07 March 2024

      "Took the RSA class on the 07/03/2024 starting at 9am. Very informative and great instructor would definitely go back again."

    -  Jadajibba

  •  | review from Abrar Shahriar

    06 March 2024

      "(Translated by Google) Great!! (Original) Greatt!!"

    -  Abrar Shahriar

  • Responsible Service of Gaming training Course (RSG) Parramatta | review from isabela rosa

    05 March 2024

      "Robin was a great instructor, with clear and assertive instructions to make sure all students have the information to pass the test"

    -  isabela rosa

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Advanced RCG Course

The NSW Government require gaming venues with more than 20 gaming machines, roster a Responsible Gambling Officer(RGO) who holds an Advanced RCG certificate.

To learn more or to enrol CLICK HERE

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Important information Have you completed a RSA or RCG in the last 5 Years under Liquor & Gaming NSW