ARCG - Advanced Gambling Supervisor Course Sydney

Liquor & Gaming NSW approved course in Advanced Responsible Conduct of Gaming (ARCG).

Location: Sydney Training Centre

Cost: $250.00 (covers the NSW Comptency Card). Duration: 6 Hours

From 1 July 2024, the NSW Government will introduce Responsible Gambling Officers (RGOs) in licensed venues. The purpose of an RGO is to promote proactive gambling harm minimisation. more info here


  View Course Availability

ARCG - Advanced Gambling Supervisor Course Sydney

It is a NSW Government condition of employment with more than 20 gaming machines will be required to have a Responsible Gambling Officer (RGO) Gaming supervisor on duty while gaming machines are in operation, as part of a suite of gaming reforms being implemented by the NSW Government. The RGO will have to complete a Liquor & Gaming NSW approved ARCG Course.

Short Courses Australia is approved by Liquor & Gaming NSW to deliver the ARCG Advanced Gambling Supervisor Course across NSW.

All participants must hold a current NSW RCG competency, before applying. Don't hold a NSW RCG yet click here

The Advanced Responsible Conduct of Gambling (ARCG) supervisor course is recommended for individuals with senior roles with greater gambling-related harm minimisation responsibilities such as:

  • Gambling floor managers and supervisors
  • Gaming and Bar supervisors
  • Licensees of a full hotel licence
  • Secretaries of a registered club
  • Anyone holding an RCG competency card looking to expand their career progression.

ARCG Course Sydney | Session Content

The ARCG Course in Sydney provides you with the skills to anticipate and manage high-intensity situations, lead a culture of proactive gambling harm minimisation, managing high-intensity situations involving angry and distressed patrons, and concerned family members. This course will also equip you with the strategies and resources required to support and guide junior staff.

Key outcomes:

  • Identify, approach and assist patrons who are showing signs of problematic gambling behaviour
  • Refer patron who are experiencing problems with gambling to appropriate support services (including self-exclusion)
  • Advise and support venue staff in non-specialist roles to identify and report warning signs of problematic gambling behaviour
  • Lead and support a culture of responsible gambling and proactive harm minimisation in your venue
  • Understand why you are required to promote the responsible conduct of gambling

ARCG Course Sydney | ARCG Competency Card

On successful completion of the course students are issued with a certificate of Completion in the unit (ARCG) Advanced Responsible Conduct of gambling

Certificates are emailed to students however a hard copy is available for additional fee of $30.00.

Student will also be provided with a Temporary / Interim ARCG Certificate issued by Liquor & Gaming NSW.

To add the Advanced Responsible Conduct of Gambling to your NSW Competency Card, visit the competency card self-service portal, this can be done online with the following link Click Here

Pre-Requisites

All participants must hold a current NSW RCG (Responsible Conduct of Gambling)

Entry Requirements: 18 Years of age

Credit Transfer or Recognition of prior learning, view our Student Handbook for more information.

Cost: Includes all course materials, including assessments and digital certificates*.

* Paper based certificates incur further costs view our Student Handbook for more information.

Proof Of Indentity

Participants are required to bring proof of identification documents, such as a passport or driver's licence on the day of training.

ARCG Course Sydney Training Delivery Options

Participants in ARCG Course can select one of two training options:

  1. Select Book Now to attend a face to face session at our training centre at Level 3/330 Wattle St, Ultimo NSW 2007,or Level 3, 410 Church St, Parramatta NSW 2150 or;
  2. Select Book Now to attend a virtual classroom session from your home via live teleconferencing, with ZOOM (to download zoom to your device click here).

Zoom Student Support

If you have chosen Virtual Classroom ZOOM we will send you an invitation to your email address provided at enrolment into the L&G NSW ARCG Responsible Conduct of Gambling course.

We are available prior to your ARCG Course session to explain the learning and assessment process, including instructions on how to join the live teleconferencing session either by email or Phone: 1300 747 430

ARCG Course ZOOM participants must have access to audio, video and chat via ZOOM to be able to complete this online session. If you require further information, please click here.

Book Now | ARCG Course Sydney

The cost of the course is $250.00 per person (covers the NSW Competency Card), including the certificate and temporary / interim ARCG Certificate. Click Here for Onsite Course delivery at your school or workplace.


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Date & Time
Location
Price
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Wednesday
29 May 2024
09:00 AM - 04:00 PM
$250.00

Friday
31 May 2024
09:00 AM - 04:00 PM
$250.00

Friday
31 May 2024
09:00 AM - 04:00 PM
$250.00

Monday
03 June 2024
09:00 AM - 04:00 PM
$250.00

Friday
07 June 2024
09:00 AM - 04:00 PM
$250.00

Friday
07 June 2024
09:00 AM - 04:00 PM
$250.00

Tuesday
11 June 2024
09:00 AM - 04:00 PM
$250.00

Wednesday
12 June 2024
09:00 AM - 04:00 PM
$250.00

Friday
14 June 2024
09:00 AM - 04:00 PM
$250.00

Wednesday
19 June 2024
09:00 AM - 04:00 PM
$250.00

Friday
21 June 2024
09:00 AM - 04:00 PM
$250.00

Friday
21 June 2024
09:00 AM - 04:00 PM
$250.00

Wednesday
26 June 2024
09:00 AM - 04:00 PM
$250.00

Friday
28 June 2024
09:00 AM - 04:00 PM
$250.00

Friday
28 June 2024
09:00 AM - 04:00 PM
$250.00

Wednesday
03 July 2024
09:00 AM - 04:00 PM
$250.00

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Our Training Team

Customer Reviews

  • ARCG - Advanced Gambling Supervisor Course | review from Liza Khan

    22 May 2024

    -  Liza Khan

  •  | review from Sy O'Mullane

    17 May 2024

      "Completed the ARCG course today, very educational and helpful class provided by Jeff!"

    -  Sy O'Mullane

  •  | review from Lucas Pascu

    02 May 2024

      "Jeff was amazing, his presentation were very clear and precise for the rsa course."

    -  Lucas Pascu

  • ARCG - Advanced Gambling Supervisor Course | review from Hugh Kilgannon

    01 May 2024

      "10/10"

    -  Hugh Kilgannon

  •  | review from Mei SOUYRIS CHAINAS

    10 April 2024

      "(Translated by Google) Great teacher, great atmosphere, great course, I recommend! (Original) Super prof, super ambiance, super cours, je recommande !"

    -  Mei SOUYRIS CHAINAS

  •  | review from Juan Moyano

    28 March 2024

      "excelent course!!"

    -  Juan Moyano

  • ARCG - Advanced Gambling Supervisor Course | review from Tomas Leibrecht

    28 March 2024

      "(Translated by Google) Excellent! (Original) Excelent!"

    -  Tomas Leibrecht

  •  | review from leonardo cedeņo

    12 March 2024

    -  leonardo cedeņo

  •  | review from Franco Capatti

    05 March 2024

      "(Translated by Google) Very complete course and of very good quality. They provide you with everything you need. The teachers are very good! In our case Jordan was a genius! 100% recommended. (Original) Curso muy completo y de una calidad muy buena. Te proporcionan todo lo necesario. Los profesores son muy buenos! En nuestro caso Jordan fue un genio! 100% recomendado."

    -  Franco Capatti

  • ARCG - Advanced Gambling Supervisor Course | review from Ayu Eka s

    02 February 2024

    -  Ayu Eka s