SITXCCS014 Provide service to customers

Short Courses Australia offer the full unit of competence for Provide service to customers in Melbourne & Sydney Cost: $250.00 Duration: 14 Hours


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SITXCCS014 Provide service to customers

This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.

The unit applies to those frontline service personnel who deal directly with customers on a daily basis and who operate with some level of independence and under limited supervision.

This includes individuals working in a range of tourism, travel, hospitality and events contexts.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

  • Nil

     

Nominal Hours

  • 25 nominal hours

 

COURSE DELIVERY LOCATION

The full unit of competence SITXCCS014 Provide service to customers is delivered at our Melbourne training centre located at 350 Collins Street, Melbourne and our Sydney training centre located at 330 Wattle Street, Ultimo.

 

ENROL NOW | SITXCCS014 Provide service to customers

The cost of the course is is $250.00 and includes a statement of attainment. Click Here for Onsite Course delivery at your workplace or Secondary School

 


Date & Time
Location
Price
Book Now
Monday
24 June 2024
09:30 AM - 12:30 PM
$-1

Monday
08 July 2024
09:30 AM - 12:30 PM
$-1

Monday
22 July 2024
09:30 AM - 12:30 PM
$-1

Monday
05 August 2024
09:30 AM - 12:30 PM
$-1

Monday
19 August 2024
09:30 AM - 12:30 PM
$-1

Monday
02 September 2024
09:30 AM - 12:30 PM
$-1

Monday
16 September 2024
09:30 AM - 12:30 PM
$-1

Monday
30 September 2024
09:30 AM - 12:30 PM
$-1

Monday
14 October 2024
09:30 AM - 12:30 PM
$-1

Monday
28 October 2024
09:30 AM - 12:30 PM
$-1

Monday
11 November 2024
09:30 AM - 12:30 PM
$-1

Monday
25 November 2024
09:30 AM - 12:30 PM
$-1

Monday
09 December 2024
09:30 AM - 12:30 PM
$-1

Monday
23 December 2024
09:30 AM - 12:30 PM
$-1

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