SITXCCS014 Provide service to customers

SITXCCS014 Provide service to customers

This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.

The unit applies to those frontline service personnel who deal directly with customers on a daily basis and who operate with some level of independence and under limited supervision.

This includes individuals working in a range of tourism, travel, hospitality and events contexts.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

• Nil

   

Nominal Hours

• 25 nominal hours

COURSE DELIVERY LOCATION

The full unit of competence SITXCCS014 Provide service to customers is delivered at our Melbourne training centre located at 350 Collins Street, Melbourne and our Sydney training centre located at 330 Wattle Street, Ultimo.

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The cost of the course is is $250.00 and includes a statement of attainment. Click Here for Onsite Course delivery at your workplace or Secondary School.