Frequently Asked Questions
Straightforward answers about bookings, payments, training and certificates.
Common questions
Bookings, payments and certificates
When will I receive my certificate?
Your certificate is issued after you successfully complete the training and assessment requirements and the associated course fees have been paid. Any required identity, USI or licensing information must also be complete.
When do I need to pay for training?
Payment options are shown during booking and in your Student Portal. Your certificate cannot be released until the eligible invoice has been paid in full, unless an approved employer or organiser arrangement applies.
How do I make a booking?
Choose a course and location from the website, select an available class and complete the online booking form. You will receive confirmation by email and SMS. Find a course.
Where can I find my course details?
Your Student Portal shows class dates and times, venue information, enrolment tasks, invoices, payments and course resources. Access it through your confirmation message or the Student Portal link.
What should I bring to class?
Requirements vary by course. Review your booking confirmation and course page carefully. Photo identification, a valid USI and course-specific clothing or equipment may be required.
Who can help if I need learning or accessibility support?
Please contact us as early as possible. We can discuss reasonable adjustments, learning assistance and referral options confidentially. Visit Student Support or call 1300 74 74 30.