Index


Fees and Charges Policy

Short Courses Australia operates as a fee for the service training business. This means all training programs attract fees.

All fees will be paid at or prior to the commencement of training unless prior arrangements are made with Short Courses Australia Management.

Each course fee includes all course materials, training session by a highly skilled and qualified instructor, and a statement of attainment.

Please download our student handbook for information on Short Courses Australia's refund policy.

Printing of Qualification:
Short Courses Australia emails all students a copy of their qualification within five (5) business days so that they have timely access to their certificates.If you wish a physical or hard copy of your certificate you will be charged a fee of $20.00 to print and post a copy of your qualification or certificate to you. Please speak with your trainer or contact us on 1300 74 74 30 if a hard copy of your qualification is required.

Re-issue of Certificates:
An administration fee of $25.00 applies for Short Courses Australia to re-issue a copy of your Certificate or Statement of Attainment.

Student Handbook

Students and clients of Short Courses Australia can download the student handbook by clicking here.
NCVER Privacy Notice

Unique Student Identifier (USI)

The process for obtaining a Unique Student Identifier (USI):
http://www.usi.gov.au/Students/Pages/steps-to-create-your-USI.aspx

The Unique Student Identifier (USI), enabled by the Student Identifiers Act 2014, allows students to access a single online record of their VET achievements. The USI also allows for reliable confirmation of these achievements by employers and other RTOs. The online system provides each student with a USI.

The USI provides a national online authenticated record of student's training attainment and will serve as a building block for a range of vocational education and training reforms. Over time, the ability of students to access and share their training records will make enrolment processes more efficient for training providers and students. Training providers will have access to an online information source to manage student transfers between training providers, and the assessment of credit transfer and pre-requisites.

Short Courses Australia will only issue a qualification or statement of attainment to a student after the student has provided a verified USI or Short Courses Australia applies for a USI on behalf of the student. To avoid any delays in issuing certification documentation Short Courses Australia will ensure that student's USIs are applied for or verified USI at the time of enrolment.

Short Courses Australia will protect the security of all information related to USIs. Security measures are in place to protect both digital and hard-copy records from loss, damage or unauthorised access. Short Courses Australia stores paper-based records in locked cabinets. Digital records are backed up on a Cloud system. All AQF certification documentation issued by Short Courses Australia is kept for 30 years. Where a qualification or statement of attainment is recorded in the USI.

Short Courses Australia does not retain additional records to demonstrate this because the required records will exist within the USI.

For more information please refer to our Student Handbook.

Credit Transfer

Credit transfer refers to the transferral of academic credit obtained by students through participation in courses or national training package qualifications with other RTOs, towards a qualification offered by Short Courses Australia.

Credit transfer is granted on the basis that the credit validates the student's competency within the relevant qualification/unit of competence. Credit transfer of a qualification/unit of competency is available to all students enrolling in any training program offered by Short Courses Australia.

Read all about this in our Student Handbook.

Grievance Handling

If you feel as though you have been unjustly treated or that a member of our staff, student community or other affiliates have in any way acted in a manner that is beyond our code of conduct then you may seek to have this reviewed and actioned by our administration.

Reasons for a grievance may include:

  • A situation where you feel an assessment's outcome has been incorrectly marked or graded;
  • Any form of harassment, rude, or morally unfitting behaviour from our staff, learner community and other affiliates;
  • Unfair treatment from a member of our training community.

We welcome complaints and appeals and promote the importance of actioning concerns in a timely manner.

More information relating to grievance handling can be found in our Student Handbook.

Methods for Reporting:
Contact the compliance officer of Short Courses Australia on 1300 747 430.

Recognition of Prior Learning

Recognition of prior learning means recognition of competencies currently held, regardless of how, when or where the learning occurred. These competencies may be attained through any combination of formal or informal training and education, work experience or general life experience. In order to grant RPL, the assessor must be confident that the student is currently competent against the endorsed industry or enterprise competency standards or outcomes specified in Australian Qualifications Framework accredited courses. The evidence may take a variety of forms and could include certification, references from past employers, testimonials from clients and work samples. The assessor must ensure that the evidence is authentic, valid, reliable, current and sufficient.

Short Courses Australia appreciates the value of workplace and industry experience and recognises that students will acquire vocational skills and knowledge from a variety of sources other than formal training. These skills are legitimate irrespective of how they were acquired and the RPL process is designed to provide validation of such relevant skills.

For more information regarding RPL please review our Student Handbook.

Recognition of Prior Learning Process

Recognition of Prior Learning (RPL) is an assessment process that assesses an individual' formal, non-formal and informal learning to determine the extent to which that individual has achieved the required learning outcomes, competency outcomes, or standards for entry to, and/or partial or total completion of a VET qualification. The recognition of prior learning (RPL) process will be offered to and explained to all relevant students. All students will have access to Short Courses Australia RPL policy which is contained in the Short Courses Australia student handbook and is available on request.

Students who believe they have already obtained current skills and knowledge that would otherwise be covered in the qualification/unit of competency for which they intend to attain should apply for RPL at the time of enrolment. The student' skills and knowledge will be assessed and validated, and where appropriate, units of competency acknowledged and face-to-face training reduced.

As part of the Short Courses Australia enrolment policy, trainers will advise students of the availability of RPL policy, explain what the process involves and how it relates to the attainment of the qualification in some circumstances. Trainers will remind students of this option progressively throughout their time in training, in order to provide multiple opportunities for students to engage in the RPL process.

When approached by a student seeking RPL, trainers will:

  • Provide the student with copies of an RPL Introduction Letter;
  • Provide the student with information about the types of evidence that can be used to support an RPL application.

Recognition of prior learning fee

The student will be charged 100% of the scheduled course fee. This includes the initial application, consultation either in person or via phone with the suitably qualified assessor, the RPL assessment and (if successful) certification.

Where the student is not able to achieve the full qualification through RPL and gap training is required, a training plan and costing structure will be mutually agreed upon. The basis of the cost structure will be pro-rata on a unit by unit basis based on the scheduled course fee.

Refunds

Refunds are available to students if they cancel the booked course 48 hours prior to course commencement.
Alternatively, the student can reschedule the course to an alternative date.
Any requests for a refund must be made in writing to info@shortcoursesau.edu.au
For more detailed information please refer to our Student Handbook.

Access and Equity

Short Courses Australia is committed to practising fairness and providing an equal opportunity for all current and potential students to access and participate in learning, and to achieve their learning outcomes regardless of age, gender, cultural or ethnic background, disability, sexuality, language skills, literacy or numeracy level, unemployment, imprisonment or remote location that may present a barrier to access, or any other perceived difference in class or category. Short Courses Australia ensures that its practices are as inclusive as possible and do not unreasonably prevent any clients from accessing its services. Short Courses Australia will address access and equity matters as a nominated part of operational duties.
If a student identifies with one or more of the following priority groups, he/she may be able to receive additional assistance:

  • Aboriginal and/or Torres Strait Islander people
  • Carers of people who are ill, aged or who have a disability
  • People with a disability
  • Women and girls who are returning to education and training
  • Women and girls who are seeking training opportunities in non-traditional roles
  • Young people aged 15 to 25
  • Australian South Sea Islanders
  • Parental job seekers
  • People with the English language, literacy and numeracy needs
  • Mature aged workers who require upskilling
  • Long term unemployed and disadvantaged jobseekers
  • People from different cultural and ethnic backgrounds
  • People who speak a language other than English

Short Courses Australia has developed this quality management and operational framework to guide and inform all staff and students in their obligations regarding access and equity. Upon induction into Short Courses Australia, all staff is provided with copies of the policies which they must adhere to throughout all their operations as a Short Courses Australia staff member. Students are made aware of the access and equity policy via the Short Courses Australia Student Handbook and informed of their rights to receive access and equity support and to request further information.

Short Courses Australia access and equity policies are in place to ensure that training opportunities are offered to all people on an equal and fair basis in all circumstances, irrespective of their gender, culture, linguistic background, race, socio-economic background, disability, age, marital status, pregnancy, sexual orientation or carer's responsibilities.

Practising these policies will guarantee that any student who meets SCA entry requirements will be accepted into any training programs. If any student or staff member has issues or questions regarding access and equity or believes they have been treated unfairly, they will be directed to Short Courses Australia management for consultation.

Audit Results

Audit result content and the link to the report will be available shortly. In the meantime, please contact our compliance officer on 1300 74 74 30.