Provide service to customers
The unit applies to those frontline service personnel who deal directly with customers on a daily basis and who operate with some level of independence and under limited supervision.
This includes individuals working in a range of tourism, travel, hospitality and events contexts.
The full unit of competence SITXCCS014 Provide service to customers is delivered.
Food Safety Handler (FSH)
In this 4-hour course, participants receive a certificate in SITXFSA005 Use hygienic practices for food safety.
The course is relevant to any person seeking employment in hospitality and services type roles that directly handle food or food contact surfaces such as cutlery, plates, and bowls during the course of their daily work activities, including restaurants, cafes, clubs, hotels, and bars; function, event, exhibition and conference catering; aged care facilities; hospitals; cafeterias, kiosks, canteens, and fast food outlets; and transport catering.
Waiter Training - Service Cycle
During this three (3) hour course, you will learn essential waiter skills in a small group environment that allows time to receive practical training and to then complete activities in all facets of the "service cycle" under the supervision of our qualified hospitality trainer.
Short Courses Australia have created this course to be in line with the national industry standard of prepare and serve food and beverage.
Participants receive a certificate of completion for the course waiter and service skills.
Barista Coffee Course
During this six (6) hour course, you will learn essential coffee skills in a group environment that allows time to receive practical training and to then making coffee under the supervision of our qualified barista trainer.
Participants will receive training in the following:
- History and origins of coffee;
- Grind management and dosing;
- The start-up and break down of a coffee machine;
- Creating up to 12 different coffee styles;
- Develop skill required to texture milk;
- Tasting and understanding the ranges and strengths of coffee.
Provide service to customers
The unit applies to those frontline service personnel who deal directly with customers on a daily basis and who operate with some level of independence and under limited supervision.
This includes individuals working in a range of tourism, travel, hospitality and events contexts.
The full unit of competence SITXCCS014 Provide service to customers is delivered.
Barista Coffee Course
During this six (6) hour course, you will learn essential coffee skills in a group environment that allows time to receive practical training and to then making coffee under the supervision of our qualified barista trainer.
Participants will receive training in the following:
- History and origins of coffee;
- Grind management and dosing;
- The start-up and break down of a coffee machine;
- Creating up to 12 different coffee styles;
- Develop skill required to texture milk;
- Tasting and understanding the ranges and strengths of coffee.
Provide service to customers
The unit applies to those frontline service personnel who deal directly with customers on a daily basis and who operate with some level of independence and under limited supervision.
This includes individuals working in a range of tourism, travel, hospitality and events contexts.
The full unit of competence SITXCCS014 Provide service to customers is delivered.
Provide service to customers
The unit applies to those frontline service personnel who deal directly with customers on a daily basis and who operate with some level of independence and under limited supervision.
This includes individuals working in a range of tourism, travel, hospitality and events contexts.
The full unit of competence SITXCCS014 Provide service to customers is delivered.
