Responsible Service of Alcohol (RSA)
Short Courses Australia is accredited by the Director of (LCV) Liquor Control Victoria to deliver the Responsible Serving of Alcohol (RSA) course in Melbourne & Regional Victoria.
This session, includes the full national unit of competency SITHFAB021 Responsible Service of Alcohol.
The RSA is a 6-hour course.
It is a requirement that anyone working within a licensed alcohol-serving venue in Melbourne, Victoria to have completed a SITHFAB021 Responsible Service of Alcohol and a Liquor Control Victoria RSA certificate.
Provide First Aid
In this 7-hour course participants receive HLTAID011 Provide first aid. This unit applies to all workers who may be required to provide a first aid response in a range of situations, including community and workplace settings
Participants are trained in the following areas:
- Respond to an emergency situation
- Apply appropriate first aid procedures
- Communicate details of the incident
- Evaluate the incident and own performance.
Download the First Aid Fact Sheet for more detailed information regarding this unit.
Food Safety Handler (FSH)
In this 4-hour course, participants receive a certificate in SITXFSA005 Use hygienic practices for food safety.
The course is relevant to any person seeking employment in hospitality and services type roles that directly handle food or food contact surfaces such as cutlery, plates, and bowls during the course of their daily work activities, including restaurants, cafes, clubs, hotels, and bars; function, event, exhibition and conference catering; aged care facilities; hospitals; cafeterias, kiosks, canteens, and fast food outlets; and transport catering.
Barista Coffee Course
During this six (6) hour course, you will learn essential coffee skills in a group environment that allows time to receive practical training and to then making coffee under the supervision of our qualified barista trainer.
Participants will receive training in the following:
- History and origins of coffee;
- Grind management and dosing;
- The start-up and break down of a coffee machine;
- Creating up to 12 different coffee styles;
- Develop skill required to texture milk;
- Tasting and understanding the ranges and strengths of coffee.
Provide service to customers
The unit applies to those frontline service personnel who deal directly with customers on a daily basis and who operate with some level of independence and under limited supervision.
This includes individuals working in a range of tourism, travel, hospitality and events contexts.
The full unit of competence SITXCCS014 Provide service to customers is delivered.
